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Customer Service

Nothing fun should be too much work! That's why Island Trends is committed to making your shopping experience with us island-easy. Should you have any worries or difficulties while shopping on our website, please browse our customer service categories below for help and instructions or call or email our island-friendly customer service.

Customer Service QuickLinks:
Return Policy | Shipping Policy | Billing Policy | International Orders | Mobile Messaging

Free 2-day Shipping - Order today, Ships today

Free 2 Day Shipping On Orders of $95*
Order today by 3 PM EST, ships today. Island Trends automatically applies free 2 day shipping on clothing orders of $95 shipping to residential or commercial locations within the continental USA, excluding PO BOX, Hawaii, and Alaska addresses. Shoe orders and larger orders will be shipped via USPS Priority Mail. Restrictions apply.

Fedex Address Correction charges are $17. Island Trends will charge your credit card used for purchase to cover any incorrect address charges that need to be corrected by Fedex.

Island Trends Return Policy

Click Here to Download a Printable Return Form.

Items may be returned for a refund if postmarked within 14 days of the date the item(s) were delivered:

Returns will be refunded via original form of payment or gift certificate. Returns must include a return authorization number. Return items must be in NEW condition with tags attached:

  • Washed or worn merchandise is not eligible for return.
  • Shoes shipped with a box, must be returned with the box – a $25 shoe box fee will apply if the shoe box is altered, damaged, or missing.
  • Shipping charges are non-refundable.
  • Final Sale items cannot be returned.

To request return authorization, please send an email to customerservice@islandtrends.com with the words RETURN and ORDER # in the subject line. A return authorization number will be generated and emailed back to you within 24 hours to include with your return.

For your convenience, a link for a pre-paid US POST OFFICE return label will be emailed to you with the return authorization number. If you choose to use the USPS return label $10 will be deducted from the return amount. Return labels are valid for orders in the USA. You can also use your own method, we suggest using a trackable method.

To serve you most efficiently, we do not offer merchandise exchanges. Instead, get the right size or color by placing a new order. Please note, promotion codes are valid one time only and a code used previously may not be applied to new orders.

Return Address:
Island Trends
Customer Satisfaction Department
938 N. Collier Blvd.
Marco Island, FL 34145

Billing Policy

Please Note: Your card may be charged upon placing your order. When you place an order with Island Trends, your credit card is "authorized" for the amount of your order. Often times, the "authorization" will show up as "pending" on your credit or debit card statement.

The billing address of the order must match the billing address of the credit card.

The billing address must be registered for credit card gift cards to be used as payment.

For first time purchasers, we can only ship to the billing address within the first 60 days of a purchase.

Promotion Codes are only valid for one time use and may not be applied towards future purchases.

Keeping You Informed About Your Package

When your order is shipped, you will receive an order shipment confirmation by email, which will contain your package tracking information.

To track your order status on our website, you must sign in to your account.

Please Note: Some special order items may be shipped directly from our vendor. These items include select products from Tommy Bahama. Special order items will be shipped according to the vendor's preferences (FedEx, FedEx, USPS).When your order is shipped, you will receive an order shipment confirmation by email, which will contain your package tracking information

Return Shipping

Shipping cost and insurance are the responsibility of the customer. Island Trends will pay for return shipping in the event of an Island Trends error in the order by accrediting the customer's account with the postage stated on the returned package.

Shipping Guide

Island Trends understands the importance of receiving your package on time. We ship in stock items the same day on orders received by 3 pm EST. Orders requiring more than 3 business days to process will be notified by email.

First time orders will be required to ship to the billing address.

table of shipping times

Shipping Products With Different Availabilities

The product availability is noted on each product detail page. For example, In Stock products are noted as having an availabilty of "Usually ships within 1 business day." If you place an order with products having different availabilities, then your shipping preferences can be choosen during checkout. Sometimes you need to receive certain items in your order sooner than others. That's why, every time you place an order with Island Trends, you can choose from one of these shipping preferences:

Ship Complete.
Trying to keep shipping costs down? Choose this option. We will consolidate your items into the fewest shipments possible. Orders with in-stock items will usually ship within 24 business hours. If you have backordered items, your order will be shipped when all items are available.

Partial Shipment.
Want your items as soon as possible and have some with different availabilities? Backorder, special order and pre-order items may slow up the rest of your order. Choose this option to have your items ship as they become available, beginning with those already in stock.

Partial Ship Policy: Free Shipping Offers will only be applied to one shipment per qualifying order, unless otherwise specified. If you choose 3-day, 2nd Day Air, or Next Day Air, only the 1st shipment will be shipped via the selected shipping method. Additional shipments will be charged a fee of $10 for each shipment to be shipped via the most efficient method, including FedEx Ground and USPS. Of course, Island Trends will always try and save you money by consolidating items where it makes sense to do so.

P.O. Boxes

You must provide a physical shipping address for all orders. Carriers such as FedEx require a street address.

International Orders

At this time, Island Trends only ships orders within the United States. Please check back in the future for international shipping options.


SMS Terms & Conditions

Island Trends Mobile Messaging

Sign up for Island Trends text messages to get a special offer with your purchase and be the first to hear about special deals, new products and more! Offer valid on regular price purchases.

By subscribing to Island Trends mobile messages, you agree to receive autodialed marketing messages to the telephone number used at the time of opt in. Message frequency may vary. Message and data rates may apply. Consent is not required as a condition of purchasing any goods or services. Terms & Conditions are subject to change. The mobile carriers are not liable for delayed or undelivered messages.

You can view our privacy policy by clicking HERE.

Mobile Message Details:

To join, text advertised keyword such as TRENDS to 43327 to receive promotional alerts from Island Trends.

For help, Text HELP to 43327, or call (239) 431-0599 (10am - 5pm EST) for assistance.

To opt out, Text STOP to 43327.